This page contains the full terms and conditions for using the merkur24 platform. Please read everything carefully before using our services — it clearly outlines the rights and responsibilities of both you and us.
You must be 18 years of age or older to open an account on merkur24. Registration with accurate information is mandatory.
Deposits and withdrawals are easy with bKash, Nagad, and Rocket. KYC verification is required to withdraw.
All bonus offers are subject to specific wagering requirements. Bonuses cannot be withdrawn until the wagering conditions are met.
Fraud, multiple accounts, and automated software are strictly prohibited.
Merkur24 believes in responsible gaming. Limit-setting and self-exclusion options are always available.
Your personal information is never sold to third parties. Learn more Privacy Policy here.
Important Notice: By registering on the merkur24 platform or using the service, you are deemed to have read and accepted these Terms and Conditions in full. If you don't understand something, contact our support team before signing up.
These Terms and Conditions form a legally binding agreement between the merkur24 platform and its users. These terms apply to the merkur24 website, mobile interface, and all related services.
Merkur24 reserves the right to modify these Terms & Conditions at any time. Any changes will be announced on the website and reflected in the "Last Updated" date. Continued use of the service following any changes will be considered acceptance of the updated terms.
These terms and conditions apply to the following:
Age requirement: merkur24 services are available to users aged 18 and above only. Registration by minors is strictly prohibited and may be subject to legal penalties.
To open an account with merkur24, you must provide accurate and complete information. Registering with false or incomplete details may result in permanent account closure and forfeiture of any remaining balance.
Each individual may only register one account. Operating multiple accounts from the same device, IP address, or payment method is strictly prohibited.
Before your first withdrawal, or whenever merkur24 deems necessary, you will need to complete KYC (Know Your Customer) verification. The following documents are required:
Withdrawal requests will not be processed until KYC verification is complete. merkur24 may request additional verification documents at any time.
You are responsible for keeping your account password and login details completely confidential. If unauthorised access to your account occurs, notify our support team immediately. merkur24 is not liable for any loss arising from sharing your account information with others.
Merkur24 currently accepts three mobile wallets — bKash, Nagad, and Rocket. Deposits are typically credited instantly. In some cases, network delays may extend this to a maximum of 15 minutes.
| Method | Minimum | Maximum (per day) | Processing |
|---|---|---|---|
| BKash | ৳200 | ৳50,000 | Instant |
| Nagad | ৳200 | ৳50,000 | Instant |
| Rocket | ৳200 | ৳30,000 | 2–5 minutes |
| Visa/Mastercard | ৳500 | ৳1,00,000 | 3–5 minutes |
Please note: Always use the "Payment" option when making a deposit — never "Send Money". Funds sent through the wrong method may take longer to recover.
To withdraw from merkur24, your KYC verification must be completed first. Verified accounts are typically processed within 10–15 minutes.
| Method | Minimum | Daily Maximum | Time |
|---|---|---|---|
| BKash | ৳500 | ৳50,000 | 10–15 minutes |
| Nagad | ৳500 | ৳50,000 | 10–20 minutes |
| Rocket | ৳500 | ৳30,000 | 15–30 minutes |
If you haven't received your funds within 30 minutes of a withdrawal, contact merkur24 live chat support with your transaction ID.
All bonus offers on merkur24 come with specific conditions. Accepting a bonus means accepting those terms.
New members can receive up to a 150% bonus on their first deposit. To withdraw this bonus, a specified wagering requirement must be met (typically 20–30x the bonus amount). The wagering conditions for each offer are detailed on the respective offer page.
Regular members are eligible for weekly reload bonuses. VIP members enjoy cashback, exclusive tournaments, and personalised bonus offers. VIP bonus terms are communicated separately.
Warning: Always review the wagering requirements before claiming a bonus. If anything is unclear, ask our support team — it saves confusion down the line.
All sports bets, casino games, eSports, and arcade games on merkur24 are settled based on the final result. If a game is interrupted due to a technical issue, merkur24 will make a fair decision.
A bet may be cancelled in the following circumstances:
If your internet connection drops during live betting, any bets already placed will remain valid. In an accumulator bet, a single incorrect selection voids the entire bet. Bets accepted after a match has started are subject to live betting rules.
All casino and arcade games on merkur24 use certified Random Number Generators. These are regularly audited by independent third parties.
The following activities are strictly prohibited on merkur24 and may result in immediate account suspension and forfeiture of balance:
If proof of involvement in any of the above activities is found, merkur24 reserves the right to close accounts without notice and report to the relevant authorities.
You may request to close your merkur24 account at any time. Please withdraw any available balance before closing your account. Any active bonuses will be forfeited upon account closure.
Merkur24 may suspend or close an account for any of the following reasons:
As part of responsible gaming, you can set limits on your own account at any time. To activate a self-exclusion (7 days to 6 months) or permanent self-exclusion, contact our support team. Once permanent self-exclusion is active, a request to lift it can only be submitted after 6 months.
Merkur24 is firmly committed to responsible gaming. Gaming is for entertainment — it should never be viewed as a source of income. We want you to play in a healthy and enjoyable way.
If you have concerns, reach out to our support team. For more information, visit our Responsible Gaming See page.
Full details on how we collect, store, and use your personal information are set out in our separate Privacy Policy. By accepting these terms, you are also considered to have accepted the Privacy Policy.
Merkur24 is not liable in the following cases:
Under any circumstances, merkur24's maximum liability is limited to the net deposit balance in your account.
Merkur24 may update these Terms & Conditions at any time. For significant changes, we will endeavour to provide at least 7 days' notice. However, changes required for security or legal reasons may take effect immediately without prior notice.
Continued use of the service after any changes constitutes acceptance of the updated terms. If you do not agree to the new terms, you may close your account and withdraw your balance.
If a dispute arises with merkur24, please first attempt to resolve it through our support team. If no resolution is reached within 7 days of contacting support, a formal complaint may be submitted.
In all disputes, merkur24's decision is final and binding — unless overturned through independent arbitration.
Contact Support: For any questions or disputes, please contact us directly [email protected]— email us or chat with us in Bengali via live chat. We're available 24/7.
Now that you know the rules, it's time to play. New members get a 150% Welcome Bonus.