Gaming should be fun — not stressful. merkur24 believes every player deserves to play in a healthy, balanced way. Our protective tools, self-assessment resources, and expert support all serve one purpose: to keep your gaming experience positive, every time.
To keep gaming enjoyable, we've built several practical features — all within your control.
Set your own daily, weekly, or monthly deposit cap. Lowering your limit takes effect immediately; increasing it requires a 72-hour waiting period.
Set a limit on how long you can play in one session. When the time is up, you'll get an automatic alert — and if needed, an automatic logout.
Temporarily suspend your account for anywhere between 7 days and 6 months. During this period, you won't be able to log in and no promotional messages will be sent to you.
If you feel you need a long-term break, close your account permanently. To reverse this decision, you must apply no sooner than 6 months later.
At set intervals, you'll see a summary of how long you've played and how much you've spent — so staying informed is easy.
Account registration is strictly prohibited for anyone under 18. Age is verified through NID validation.
Log in to your merkur24 account and click the profile icon in the top right corner.
In the Settings or Account section, look for the "Responsible Gaming" area.
Deposit limits, session time, reality reminders, or self-exclusion — pick whatever works for you.
Enter the value or time limit you want and confirm. Reductions take effect immediately.
An OTP will be sent to your registered number to confirm the change for your security.
Note: Set a realistic monthly deposit limit at the time of registration — it becomes harder to change later.
Set daily (৳200–৳50,000), weekly, or monthly limits. Decreasing a limit takes effect immediately; increasing one is subject to a 72-hour cooldown.
Set session limits from 30 minutes up to 8 hours. When your time is up, you'll see a warning — and if no action is taken, you'll be logged out automatically.
7 days, 1 month, 3 months, or 6 months — take a break on your terms. No promotional emails or SMS will be sent during this period.
Account permanently closed. To reopen, you must apply after 6 months and speak with a counselor.
If you recognize any of the behaviors below in yourself, it may be a warning sign. Asking for help isn't a weakness — it takes courage.
Chasing Losses You're thinking about placing more bets after a loss to try to win your money back.
Playing Beyond Your Budget Spending beyond your means or borrowing money to play.
Neglecting Family or Work Gaming is affecting your family, friendships, or professional responsibilities.
Hide Gaming Activity Hiding how much you're playing from your family.
Emotional Distress Feeling restless or irritable when you're unable to play.
Failure to Set Limits "I'll stop after this one" — but that never happens.
Check any of the following that apply to you:
Keep in mind: This self-assessment is not a substitute for professional medical advice or treatment. If you feel you need help, please contact our support team right away.
Online gaming is growing fast in Bangladesh — especially among younger generations. At merkur24, we see that as a positive, but we also recognize that any form of entertainment can become a problem when it goes too far. That's why responsible gaming isn't just a compliance matter for us — it's an ethical commitment.
Problem gaming rarely starts all at once. It builds gradually — a little more time, a little more money, a little more dependency. That's why staying aware from the beginning and setting realistic limits for yourself matters.
Merkur24 takes the prevention of underage gaming extremely seriously. Date of birth is verified at registration, and age is confirmed with a National ID before the first withdrawal. If an account is found to have been opened with false information, it will be closed immediately upon discovery.
Parents, keep an eye on minors' device use at home. If you have any concerns, contact us right away at [email protected].
The most effective approach to responsible gaming is setting a realistic budget. Start by deciding how much you can afford to spend on entertainment each month — covering everything from cinema and dining out to gaming. Allocate a portion of that budget to gaming, then set your monthly deposit limit on merkur24 accordingly.
Instead of viewing losses as something to "win back next time," treat them as the cost of entertainment. And when you do win, withdraw a portion — don't put it all back in.
Chat with us in Bengali, 24/7. Whether it's setting limits, taking a break, or anything else on your mind — we'll handle it with full confidentiality.
Email us at [email protected]. You'll receive a response within 48 hours. Messages marked "Responsible Gaming" are treated as a priority.
If you're experiencing long-term issues, tell us directly via live chat: "I want to permanently close my account" — action will be taken immediately, no questions asked.
Merkur24 is more than a gaming platform — we're a responsible business. Our revenue comes from players having fun, not from their harm. That's why responsible gaming isn't a commercial checkbox for us — it's part of who we are.
We commit that members who have set up a self-break or self-exclusion will receive no further promotional communications. Their accounts are automatically blocked by the system, and they will not be targeted with any special offers or bonuses.
Every member of the merkur24 support team is trained to recognize signs of problem gaming and to respond appropriately. They're ready to help — without judgment and with full confidentiality.
All responsible gaming requests and information are strictly confidential. Self-exclusion details are never shared with third parties. For more information, Privacy Policy View.
Merkur24 reviews its responsible gaming policies annually and updates them as needed against international best practices. We believe this work is never truly finished — there is always room to improve.
Keep in mind: For full details on all responsible gaming rules and restrictions, please see our Terms & Conditions See page too.
Sign up at merkur24 and set your preferred limits from the start. Get a 150% welcome bonus with a safer gaming experience.