Your personal information is a trust we hold. This page provides honest and transparent answers to how merkur24 collects, stores, and protects that information.
Here's a quick overview of the key points before you read the full details.
Merkur24 collects only the information necessary to provide services — nothing unnecessary is collected.
Your personal information is never sold, rented, or shared with third parties for marketing purposes.
All data is stored and transmitted using SSL 256-bit encryption. Your information is fully encrypted on our servers.
You can request to correct, delete, or download your data at any time.
We're clear about which cookies we use, why we use them, and how you can turn them off.
You will be notified in advance via email or on the platform if there are major changes to the privacy policy.
Please Note: This privacy policy applies to all merkur24 services. By using our services, you are considered to have accepted this policy. If you have any questions, please reach out to our support team.
Merkur24 takes your privacy extremely seriously. In this privacy policy, we transparently explain what information we collect, how it is used, and what measures we have in place to protect your data.
This policy applies to merkur24's website, mobile interface, and all related services. When you register on merkur24, log in, or use any service, you agree to the terms of this policy.
Our goal is straightforward — if we collect your data, we'll be transparent about why, keep it secure, and never share it without your consent. merkur24 never treats your personal information as a commodity.
This policy may be updated due to business changes, legal requirements, or new technology. We will post a notice on the platform before significant changes take effect, and the "Last Updated" date at the top of the page will be revised.
Merkur24 collects two types of information — what you provide directly, and what is automatically generated while using the service. Details are provided below:
| Data Type | When It Is Collected | Why it's needed |
|---|---|---|
| Full Name and Date of Birth | At the time of registration | Identity verification & age confirmation |
| Mobile Number | Registration & OTP verification | Account security & communication |
| National ID card (NID) | During KYC verification | Legal identity verification |
| Mobile wallet information | On Deposits and Withdrawals | Processing Financial Transactions |
| Support Contact | Support ticket | Troubleshooting & Record Keeping |
Our commitment to transparency: merkur24 does not access your precise location (GPS), phone contacts, or camera — except when you upload photos for KYC verification.
Every reason for collecting your information is clearly stated below. merkur24 never uses information beyond this list.
We use your name, mobile number, and payment information to manage your account, process transactions, and maintain gaming history. Without these, the core service cannot be provided.
IP addresses and device information are used to prevent multiple accounts by the same person, bot usage, or money laundering. This is essential to protect all legitimate users.
KYC information is retained because international financial regulations require gaming platforms to verify user identity. This information may need to be provided to authorities for legal purposes.
By analyzing gaming patterns and user behavior, we identify which games are popular and which features get the most use, then improve the platform accordingly. This analysis is always done at an aggregate level — never on an individual basis.
Support ticket history is kept so that if you have a future issue, it can be resolved quickly by referencing past records.
Merkur24 has a clear policy — your data is never sold or shared for marketing purposes. Only the three limited cases below may involve sharing of restricted information:
Only the necessary details (mobile number and amount) are shared to process transactions via bKash, Nagad, or Rocket. Each of these partners also operates under its own privacy policy.
Merkur24 may be required to share information in response to court orders, government investigations, or other binding legal obligations. In such cases, we will comply with the law while sharing only the minimum information necessary.
Data is stored with server hosting and cloud service providers because that is where it resides. However, these providers may only access data under our terms and may not share it with any third party.
Our Commitment: merkur24 never shares your information with advertising networks, data brokers, or marketing companies. Not under any circumstances.
Merkur24 employs multiple layers of technical safeguards to protect your data. There are no compromises when it comes to security.
However, no system is 100% secure. If a security breach occurs, merkur24 will notify affected users as quickly as possible in accordance with legal requirements.
Merkur24 uses cookies to keep our services running and to enhance your experience. We use three types of cookies:
These cookies are essential for maintaining login sessions, security tokens, and keeping the platform running — the site cannot function without them. They cannot be disabled, but they do not track any personal information.
To remember your preferred language, recently played games, or theme settings. Disabling these means your preferences will reset every time you log in.
Used to collect information on which features are used most and where loading issues occur. The data is entirely aggregated and no individual is identifiable.
Cookies can be blocked through your browser settings. However, disabling essential cookies will interfere with the site's core functionality. Disabling analytics cookies will not affect your experience.
Your data is not kept indefinitely. Each type of information has its own retention period based on how long it is actually needed.
| Data Type | Retention period | Reason |
|---|---|---|
| Account information | 5 years after account closure | Legal requirements |
| KYC Documents | 7 years after account closure | International AML regulations |
| Financial Transactions | 7 Years | Financial regulatory body requests |
| Gaming history | As long as the account is active + 2 years | Dispute resolution |
| Support ticket | 3 years after account closure | Service Quality Verification |
| Session Logs | 90 Days | Security Monitoring |
Upon expiry, data is securely deleted or anonymized so that no individual can be identified.
You have certain important rights over your data that merkur24 respects:
You can request to view the information merkur24 holds about you.
You may request a correction if any of your information is inaccurate.
You can request deletion of your data as long as there's no legal obligation requiring us to keep it.
The ability to download your data in a machine-readable format.
You can request that we stop using your data for specific purposes.
The right to object to data processing for specific purposes.
To exercise these rights [email protected]Email us at. We typically respond within 30 days. If any data cannot be deleted for legal reasons, we will let you know clearly.
Merkur24 services are strictly for users aged 18 and above. We do not knowingly collect any information from individuals under 18.
If we discover that data has been collected from a minor, that account will be closed immediately and the collected data will be deleted. If a parent believes their child is using merkur24, please notify us right away.
The merkur24 platform may occasionally reference third-party services (such as payment gateways). These third parties have their own privacy policies, and merkur24 takes no responsibility for them.
If you are redirected to bKash, Nagad, or Rocket for payment processing, their policies apply at that point. We have vetted them and consider them safe, but we are not fully responsible for what happens within their services.
If this privacy policy changes, the "Last updated" date at the top of the page will be revised. For significant changes:
Changes may occur without notice for urgent security or legal reasons — but even in those cases, you will be notified upon your next login.
If you have any questions, concerns, or requests regarding this privacy policy, please contact us through any of the following methods:
Data Protection Requests: When requesting deletion, correction, or download of data, please write "Privacy Request" in the subject line. A response will be provided within 30 days after identity verification.
Your privacy is protected — get started with complete peace of mind. New members receive a 150% welcome bonus.